Privacy & Cookies Policy

How we collect, use and protect your information

This privacy and cookies policy applies between you, the user of this website, and FV and HC Ltd, trading as Female Valuers & House Clearance, the owner and provider of this website. We take the privacy of your information very seriously. This policy explains how we collect, use and protect your data when you use our website and our house clearance and probate valuation services.

Definitions and interpretation

• Data: collectively, all information that you submit to us via the website or in the course of using our services, including any information that is defined as personal data under applicable Data Protection Laws.
• Cookies: small text files placed on your device by this website when you visit certain parts of it.
• Data Protection Laws: all applicable laws governing the processing of personal data, including the UK GDPR and the Data Protection Act 2018.
• UK GDPR: the retained EU law version of the General Data Protection Regulation (EU) 2016/679, as it forms part of the law of England and Wales.
• We, Us, Our: FV and HC Ltd, trading as Female Valuers & House Clearance, a company registered in England and Wales under company number 13997861, VAT number 410 823 435, with its address at 115 Dugdale Hill Lane, Potters Bar, Hertfordshire, EN6 2DS.
• User, You: any third party who accesses the website and is not employed by us and acting in the course of their employment.
• Website: the website you are currently using, femalevaluersandhouseclearance.co.uk, and any subdomains of this site unless excluded by their own terms.

Scope

This policy applies only to our actions and your actions in relation to this website. It does not extend to any websites that can be accessed from this website, including any links we may provide to third party sites. For the purposes of applicable Data Protection Laws, we are the data controller. This means that we are responsible for deciding how and why your data is processed.

What data we collect

Depending on how you contact us and the service you ask us to provide, we may collect and process the following:

• Your name
• Your contact details, including email address, telephone number and postal address
• The address of the property to be cleared or valued
• Details of the clearance or valuation you require, and any information you choose to share about the circumstances, for example a bereavement or a probate matter
• Any correspondence you send to us by email, telephone, contact form or post

We only collect the information we need in order to respond to your enquiry and carry out the service you have requested.

How we collect data

We collect data in the following ways:

• When you contact us by telephone, email, post, or through a contact or quote form on the website
• When you request a quotation or arrange a house clearance or probate valuation
• Automatically as you use the website, through cookies and similar technologies, as described in the Cookies section below

How we use your data

We use your data to provide and improve our services to you. This includes:

• Responding to your enquiries and providing quotations
• Arranging and carrying out house clearances and probate valuations
• Keeping our own internal records
• Contacting you about your enquiry or the service we are providing
• Meeting our legal and regulatory obligations

We process your data on the basis that it is necessary in order to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

Sharing your data

We will not sell or rent your data to third parties. We may share your data with:

• Members of our team who need it in order to deliver the service you have requested
• Trusted partners who help us deliver our service, for example recycling partners, or a charity of your choice where you have asked us to donate items on your behalf
• Professional advisers, such as solicitors or executors, where you have asked us to liaise with them in connection with a probate matter
• Relevant authorities or regulators, where we are required to do so by law

Keeping your data secure

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. These include the secure storage of records and restricting access to your information to those who need it.

The transmission of information over the internet is never completely secure. While we do our best to protect your data, we cannot guarantee the security of data sent to the website, and any transmission is at your own risk.

If you suspect any misuse, loss of, or unauthorised access to your data, please let us know straight away by emailing info@fvandhc.co.uk.

For general guidance on protecting yourself and your information online, you may wish to visit Get Safe Online (getsafeonline.org).

How long we keep your data

We keep your data only for as long as is necessary for the purposes set out in this policy, or for as long as we are required to keep it in order to meet our legal and regulatory obligations. When your data is no longer needed, we will take reasonable steps to delete it. Please note that, even after deletion, copies of your data may remain in our backups for a period of time for legal or technical reasons.

Your rights

Under Data Protection Laws you have a number of rights in relation to your data. You have the right to:

• Be informed about how we use your data
• Access the data we hold about you
• Have inaccurate data corrected
• Have your data erased in certain circumstances
• Restrict or object to the processing of your data
• Request the transfer of your data to another party
• Withdraw your consent at any time, where our processing relies on your consent

To exercise any of these rights, please contact us at info@fvandhc.co.uk. If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk.

Links to other websites

This website may contain links to other websites. We are not responsible for the content or the privacy practices of any website other than our own, and we encourage you to read the privacy policy of any other website you visit.

Business transfers

If we sell, transfer or otherwise reorganise our business, we may need to transfer some or all of your data to a new owner or service provider. Where this happens, we will take steps to ensure that your data continues to be protected in line with this policy.

Cookies

This website uses cookies. Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to improve your experience, and to provide information to the website owner.

When you first visit the website, you will be shown a cookie banner that lets you accept or reject non-essential cookies. You can change your preferences at any time using the cookie settings on this page.

You can also control cookies through your browser settings, including blocking or deleting cookies that are already stored on your device. Please be aware that restricting cookies may affect how the website functions. For more general information about cookies and how to manage them, you can visit aboutcookies.org.

General

You may not transfer any of your rights under this policy to another person. If any court or competent authority finds that any part of this policy is invalid or unenforceable, the remaining parts will continue to apply. This policy is governed by and interpreted in accordance with the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page, and your continued use of the website after changes are posted will be taken as acceptance of the updated policy.

Last updated: June 2026